Craig MatthewSmith
Junior Network Engineer • Tech Enthusiast • Knowledge Seeker
Craig Matthew Smith
About Me
A self confessed geek with a passion for technology. For the past two years, I have worked as a Junior Network Engineer and recently completed my Level 3 ICT apprenticeship. I am dedicated and ambitious, with good organisational skills and attention to detail. I’m eager to learn, always looking for self improvement, and willing to experiment with new possibilities.
Now that I’ve completed my apprenticeship, I’ve transitioned into a full-time role within the T1 Connectivity team. I’m eager to expand my experience while continuously developing my skills, working towards industry-recognised certifications such as, but not limited to, CCNA, AZ-900, Linux+, Security+, CySA+, and NSE, with plans to pursue more advanced certifications in the future.
Outside of work, I’ll take the opportunity to learn new skills, primarily through INE and Pluralsight. I have recently joined Hack The Box Academy to begin focusing on practical cybersecurity exercises, using virtual labs and participating in basic CTF challenges to gain hands-on experience. This will help enhance my problem-solving skills, deepen my understanding of computer systems and cyber security, and allow me to explore new technologies to improve my technical knowledge.
- Age36
- ResidenceUK
- LocationMorley, Leeds
- e-mailhireme@craigmatthewsmith.co.uk
- Phone07968 618 986
- LinkedINcraigmatthewsmith88
- Websitecraigmatthewsmith.co.uk
My Hobbies
Testimonials
Not only has Craig excelled in his apprenticeship but his dedication to the project given to him and his work with both the customer, project delivery engineers and project managers has been second to none. Craig is not only and exceptional apprentice but a very amiable and thorough individual who's drive to learn is mind blowing. Aside from being a Leeds fan I am unable to find anything detrimental to Craig and his efforts and feel that this should be recognised.
I would like to nominate Craig Smith for the outstanding work that they have been doing on the AS Watson Meraki SD-WAN project. This is a very large (1500+ sites) and challenging project and despite the steep learning curve, they have diligently and effectively tackled the tasks at hand. Thank you again for all your help and keep up the Excellent work!
Although new to networking, has made a remarkable impact on the Greenking project. His ability to tackle complex challenges and work collaboratively with the team has greatly contributed to our progress. Craig consistently demonstrates a strong work ethic and a willingness to help others, making him an invaluable part of our success. Keep up the fantastic work, Craig!
I want to highlight Craig's exceptional contributions to the ASW project. His innovative approach to problem-solving has brought fresh ideas to the team. Craig has demonstrated great dedication by working extra hours to complete tasks, ensuring we stay on track. His positive attitude and attention to detail make him a pleasure to work with. Well done Craig!
I want to acknowledge Craig for his invaluable support in training some of the engineers. His willingness to share his knowledge and show them around tools like Meraki has greatly enhanced our team’s understanding and capabilities.
CV
About Me
After earning a 2:1 degree in Multimedia Technology, I gained experience in eCommerce, web design, and print. Seeking a more technical path, I took a significant risk by leaving my previous career to pursue a networking apprenticeship in IT. I am a motivated individual actively seeking new career opportunities in IT, with a solid foundation in technology, problem-solving, and customer service.
Last year, I was voted Apprentice of the Year for my contributions to the AS Watson project, where I played a key role in assisting with the migration of over 1,500 sites from MPLS to SD-WAN for brands such as Superdrug, The Perfume Shop, and Savers. In this role, I supported the T2 and T3 network engineers by assisting with troubleshooting and configuration tasks, gaining hands-on experience with Cisco and Meraki devices. I also worked with the dashboards of Meraki, Palo Alto, and FortiGate for firewall management, network configuration, and log analysis. My responsibilities included ensuring compliance, securing data transmission, and optimising network efficiency while minimising operational disruptions. Additionally, I provided remote support and used SSH in the CLI for device management and troubleshooting. I utilised ServiceNow for IT service management and streamlining workflows, as well as Logic Monitor to monitor network performance, helping ensure the reliability and stability of the network infrastructure. Through this project, I not only developed my technical expertise but also enhanced my collaborative and problem solving skills, gaining a deeper understanding of networking, computer systems, and security practices.
I am committed to continuous learning and am actively expanding my knowledge through courses on INE and Pluralsight, as well as hands-on exercises on Hack The Box, to enhance my skills and stay updated with the latest industry trends. I work effectively both independently and as part of a team, always seeking opportunities to grow and improve.
Now that I’ve completed my apprenticeship, I’ve transitioned into a full-time role within the T1 Connectivity team at. I’m eager to expand my experience while continuously developing my skills, working towards industry-recognised certifications such as, but not limited to, CCNA, AZ-900, Linux+, Security+, CySA+, and NSE, with plans to pursue more advanced certifications in the future.
My Objectives
- Gain skills and certifications in IT, with a strong focus on Computer Networking, Cyber Security, and Cloud Technologies.
- Obtain certifications such as, but not limited to, CCNA, AZ-900, Linux+, Security+, CySA+, and NSE, with plans to pursue more advanced certifications in the future.
- Complete the Penetration Tester career path on Hack The Box to enhance my problem-solving skills and deepen my knowledge of systems.
- Learn the basics of a programming language like Python or Go, or a scripting language like Bash or Shell.
- Work in a business environment to develop new skills, expand my knowledge, and continue growing professionally.
My Experience
2022 - Present
DAISY CORPORATE SERVICES, PARK, BIRSTALL, OAKWELL WF17 9LUJUNIOR NETWORK ENGINEER
- Technical Support: Assist in providing technical support for Daisy’s Enterprise and Service Provider customers by monitoring systems, responding to service requests, and helping with incident management within agreed service levels.
- Issue Troubleshooting: Help with basic troubleshooting of Cisco routers, Palo Alto firewalls, FortiGate devices, and Meraki networks, using diagnostic tools to maintain network stability under supervision from senior team members.
- Network Configuration: Assist in setting up and configuring Meraki devices for network management, and support the configuration of basic Palo Alto and FortiGate firewall settings to ensure smooth network operations.
- Documentation: Document basic configuration changes for Cisco routers, Palo Alto firewalls, FortiGate devices, and Meraki setups to ensure accurate and up-to-date records for future troubleshooting and audits.
- Firewall Configuration: Support in configuring basic Palo Alto and FortiGate firewall settings to enhance network security under guidance from senior team members.
- Performance Monitoring: Monitor system performance using tools like LogicMonitor and assist in tracking alerts for Meraki, Palo Alto, and FortiGate devices to ensure optimal network performance.
- Remote Support: Support engineers remotely using tools such as CLI, SSH, and Bomgar for troubleshooting and assistance.
- Proactive Maintenance: Assist with routine proactive maintenance tasks, such as patching, backups, configuration checks for Cisco, Palo Alto, FortiGate, and Meraki devices, using documented and automated procedures.
- Skill Development: Continuously develop technical skills through training, on-the-job learning, and hands-on experience with various technologies.
- Change Management: Assist with basic tasks in the Change Management process using Service Now, such as creating change requests and updating documentation, under the supervision of senior staff.
- Stakeholder Engagement: Build communication skills and develop effective relationships with internal teams and external suppliers to support smooth operations.
- Malicious Activity Monitoring: Check logs for suspicious activity and assist in monitoring Palo Alto and FortiGate firewalls, following procedures to report potential security incidents.
- Security Compliance: Follow security procedures and policies, ensuring that tasks are performed in line with Daisy Group’s security standards.
- Network Testing: Carry out test plans to validate network configurations, failover processes, and security policies.
2022 - 2022
PDQ PRINTING SERVICES MORLEY, LEEDS 8JWARTWORKER & ONLINE WEB MANAGEMENT
- Promotional Design: Design and build promotional elements, including web banners, landing pages, and HTML email templates.
- Print Design: Create designs for print materials such as large posters and lithography, ensuring high-quality output.
- Coding and Development: Utilise HTML, CSS, and jQuery coding and development using responsive frameworks.
- Content Management: Work with content management systems and database management tools to ensure seamless operations.
- Relationship Management: Build and manage relationships with customers and print suppliers, fostering effective communication.
- Customer Queries: Handle customer queries through incoming calls and emails, providing timely and effective support.
- Stakeholder Management: Manage internal and external stakeholder expectations to ensure alignment and satisfaction.
- Database Maintenance: Maintain the SQL database and manage web backup solutions to ensure data integrity and security.
- Website Management: Oversee the eCommerce website, pricing calculator, and social media channels to enhance user experience and engagement.
2018 - 2022
ASDA GEORGE.COM GREAT WILSON STREET, LEEDS LS11 5ADeCOMMERCE CONTENT ASSOCIATE
- Investigate Customer Feedback: Analyse customer reviews, Q&A, and contact centre queries to identify trends and areas for improvement in product offerings.
- Problem Identification and Guidance: Proactively identify issues related to online content and guide clients through corrective steps, ensuring a seamless customer experience.
- Troubleshooting: Resolve common issues efficiently and direct clients to the appropriate department when necessary, maintaining high standards of customer service.
- Data Management: Maintain tickets, logs, and records related to customer service interactions and product reviews, ensuring accurate documentation and data integrity.
- Supplier Collaboration: Regularly liaise with suppliers to gather necessary product content and image requirements, ensuring all listings are up-to-date and accurate.
- Website Demos and Collaboration: Attend website demos and collaborate with customer experience and technology teams to improve website functionality and user engagement.
- Site Audits and Improvements: Conduct regular site audits to proactively identify and implement improvements for George.com, enhancing overall user experience.
- Content Creation: Develop and optimise content for the website, ensuring it meets branding guidelines and enhances customer engagement.
- Social Media Monitoring: Monitor social media channels for customer feedback and engagement, providing insights to the marketing team for future campaigns.
- Collaboration with Designers: Work closely with designers on user experience (UX) and user interface (UI) design to create a visually appealing and user-friendly online shopping experience.
My Education
2022 - 2024
Leeds Metropolitan UniversityLevel 3 - ICT Network Engineer
During my two-year Level 3 ICT apprenticeship, I developed both technical IT skills and essential soft skills through hands-on experience and structured training. The course covered key areas such as Networking, System Hardware, System Software, Monitoring, Support, and Network Security. I gained practical experience working with IT systems and devices, including Cisco routers, LogicMonitor, Palo Alto, FortiGate, and Meraki, helping me build a strong foundation in these areas.
The apprenticeship also introduced me to basic programming and DevOps, giving me a good understanding of these concepts. While I didn’t gain formal certifications, I completed mock exams and practical lab exercises in areas like CompTIA A+, Cloud+, IT Service Management, and Business Processes, which enhanced my knowledge.
I gained experience working both independently and as part of a team, assisting field engineers at over 1,500 sites. This hands-on involvement helped me develop problem-solving skills and a clear understanding of working in a professional IT environment.
2009 - 2012
Leeds Metropolitan University2:1 Degree - Multimedia Technology
The course was designed for people who wish to enter or strengthen their skills in the media and creative industries. The modules required students to work both in a team and individually to meet tight deadlines. I learned about visual communication, web and user interface design, digital editing, video production, graphic design, research practice and various web technologies during my three years of study. The final year involved working in a team to create a web-related final project and writing a dissertation. We attended lectures and worked on assignments based on web design, web development, SEO fundamentals, digital marketing, web administration and market research.
2007 - 2009
Leeds College Of TechnologyMERIT BTEC ND - Interative Multimedia
2005 - 2006
Dewsbury CollegeMERIT GNVQ - ICT
This course provided me with a strong foundation in ICT, covering essential skills such as understanding computer hardware and software, using different operating systems, and managing files efficiently. I also learned how to use common applications like word processors, spreadsheets, and databases. The course was designed for those interested in learning how computers work and how to effectively use technology in everyday tasks.
Qualities
Problem Solver
Detail Oriented
Ethical
Knowledge Seeker
Communication
Adaptable
Interests
Computing & IT
Prompt Engineering
Lifelong Learning
Web & Print
Fitness Training
Outdoor Activities
Knowledges
- Networking
- Security Monitoring
- Firewall Management
- System Monitoring
- FortiGate
- Palo Alto
- Log Monitoring
- Troubleshooting
- Performance Monitoring
- Data Protection
- Information Technology
- Meraki
- Information Security
- Social Engineering
- GDPR
- Cisco OS
- Reporting
- SD-WAN
- Traffic Monitoring
- ISO 27001
- ISO 27002
- Service Now
- Customer Support
- Problem Solving
- Basic Server Management
- Documenting
- Time Management
- Collaboration
- Adaptable
- Call Handling
- Critical Thinking
- Linux
- Secure Remote Access
- Decision Making
- Auditing
- Windows
- Risk Assessment
- Communication
- Logic Monitor
- Problem-Solving
- Teamwork
- WordPress
- CMS
- HTML
- CSS
- Javascript
- Adobe Illustrator
- Adobe Photoshop
- Graphic Design
- Digital Design